Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing Universal Campus for your educational needs. We are committed to providing high-quality courses and ensuring your satisfaction with your learning experience. If, however, you find yourself needing to make a return or request a refund, please review our policy below:

Refunds and Returns Policy

Returns and Cancellations

  • You may cancel your course enrollment and request a refund within [X] days from the date of purchase if you have not accessed any course materials.
  • To initiate a return or cancellation, please contact our customer support team at help@universalcampus.lk.

Refunds

  • Once your return or cancellation is approved, refunds will be issued to your original method of payment.
  • Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider.

Course Access

  • If you have accessed any course materials, including but not limited to videos, documents, or quizzes, you will not be eligible for a refund.
  • Access to course materials will be revoked upon cancellation and/or refund approval.

Exchanges

  • We do not offer exchanges for course enrollments. If you wish to enroll in a different course, you will need to cancel your current enrollment and purchase the new course separately.

Non-Refundable Items

  • Certain items may be non-refundable. These include:
    • Courses purchased during promotional offers or sales
    • Any additional services or materials purchased alongside the course

Damaged or Defective Courses

  • If a course is inaccessible or defective, please contact our support team immediately for assistance.

Contact Us

  • If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at help@universalcampus.lk. We’re here to help ensure your learning experience is smooth and enjoyable.

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