Refund and Returns Policy
February 27, 2024 2024-02-27 11:35Refund and Returns Policy
Thank you for choosing Universal Campus for your educational needs. We are committed to providing high-quality courses and ensuring your satisfaction with your learning experience. If, however, you find yourself needing to make a return or request a refund, please review our policy below:
Refunds and Returns Policy
Returns and Cancellations
- You may cancel your course enrollment and request a refund within [X] days from the date of purchase if you have not accessed any course materials.
- To initiate a return or cancellation, please contact our customer support team at help@universalcampus.lk.
Refunds
- Once your return or cancellation is approved, refunds will be issued to your original method of payment.
- Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider.
Course Access
- If you have accessed any course materials, including but not limited to videos, documents, or quizzes, you will not be eligible for a refund.
- Access to course materials will be revoked upon cancellation and/or refund approval.
Exchanges
- We do not offer exchanges for course enrollments. If you wish to enroll in a different course, you will need to cancel your current enrollment and purchase the new course separately.
Non-Refundable Items
- Certain items may be non-refundable. These include:
- Courses purchased during promotional offers or sales
- Any additional services or materials purchased alongside the course
Damaged or Defective Courses
- If a course is inaccessible or defective, please contact our support team immediately for assistance.
Contact Us
- If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at help@universalcampus.lk. We’re here to help ensure your learning experience is smooth and enjoyable.